Return and Refund Policy

Our return and refund policy applies exclusively to consumers.

1. Custom Orders:

If you order products with your own print or logo, we do not accept returns once production has commenced, as these items are specially made to your specifications.

2. Standard Products:

We gladly accept returns for standard products without any print. To be eligible for a full refund, returns must be initiated within 14 days of delivery.

3. Return Process:

To initiate a return for standard products, please contact our customer service team to obtain a return authorisation. You are responsible for the cost of return shipping, as well as any other costs associated with returning the products to us.

4. Condition of Returned Products:

You must return products in the same condition as when you received them and in their original packaging. Ensure that all items remain unused and undamaged.

5. Receipt:

It’s essential to keep your receipt as proof of purchase for a successful return. Without a valid receipt, we may not be able to process your return.

6. Refund Processing Time:

We will process refunds within 14 business days of receiving the returned items. We will credit the refund back to the original payment method used for the purchase. Please note that your bank may take additional time to reflect the refund in your account.

7. Defective or Damaged Products:

If you receive a product that is defective or damaged upon delivery, please contact our customer service team within 48 hours of receiving the item. We will arrange for a replacement or a full refund at no additional cost to you.

8. Non-Returnable Items:

Some items, such as food products or those that have been opened or used, are non-returnable. If you have any questions about the eligibility of specific items, please contact our customer service team.

9. Changes to Policy:

We reserve the right to update this return and refund policy at any time. Changes will be posted on our website, and the updated policy will apply to all new orders placed after the date of posting.

For any questions regarding our return and refund policy, please contact our customer service team at

+44 7807 475842 or sales@signaturepack.co.uk. We’re here to help!